Contact

Scheduling Service Appointments

When you need to repair and replace glass, give Elk Grove Mobile Glass a call to schedule your service. The first thing we determine is where you are located. This ensures that we can provide mobile windshield replacement at your provided location. Once we have determined that you are in our service area, we will ask for the year, make, model, as well as the body style of your vehicle and VIN.  Then we will ask which part needs to be replaced, as well as what options are required, including the color, attachments, heating elements, etc. This allows us to narrow down which glass and parts are needed in order to provide a quote. 

Be prepared to share the following information:

1. Location. Where is the car located – is it in the area we service?  We need to know this because we are a mobile service!
2. Vehicle Identification Number. We require the Vehicle Identification Number (VIN) when providing an accurate quote or scheduling service. It is impossible to be 100% sure without the VIN because newer vehicles can have as many as 20 different windshield replacement options to choose from and finding the exact part required for replacement on your vehicle is imperative. Without the VIN, we may make a mistake and provide you with the wrong quote and waste your time. Not good and we care about your time. The VIN can be located on your insurance card, registration, title, original owner window sticker or on the vehicle located in front of the steering wheel at the bottom left corner of the windshield. Sometimes the VIN will be inside the door jam on a sticker. Most customers tell us they can find their VIN on their insurance bill/statement by searching their email.
3. Auto Glass Part. Where is the part needing replacement located? On the Driver’s side or Passenger’s side? Front or Rear? Is it stationary or movable? Clear or privacy tinted? In the door or body?
4. Auto Glass Features. This one can be very difficult to determine, and that’s why we require the VIN for an accurate quote. Mistakes can be made and mistakes cost time and we are always looking to save your time.
5. Auto Glass Quality. Typically on the glass you’ll find the Name Brand/OEM/Factory Part or OEE/Premium Aftermarket Part or even Standard Aftermarket Part identification. Let us know what that is.

Warranties

Mobile Glass warrants that your windshield or fixed glass installation be free of defects in materials and leakage due to workmanship for as long as you own your vehicle.